Retail/Sales Channels:

If your distribution channels include your own retail outlets, franchisees, dealers, resellers, agencies, or distributors  then critical reviews will help you to build sustainable partnerships, achieve continuous improvement in performance and track changes over time.

Performware™ will help you to drive performance improvement and:

	Ensure compliance and consistency in brand and service delivery;
	Identify problems before they hit the bottom line;
	Determine improvement actions;
	Track progress.

 

It will assist operations and channel managers to drive the mutual business forward, achieve best practice and deliver best value to your customers, through an efficient and effective distribution network.

 

With two-way appraisals that enable your channel partners to also self-assess their performance, it encourages positive and constructive feedback in both directions, on the most important areas of your business.

 

Performware™  will help operations managers and franchisors to: Focus their regular reviews and business development planning sessions on any differences in perceptions of performance, versus expectations. Rate the performance of stores, dealers, franchisees etc, consistently across regions for Store/Dealer/Franchisee of the Year awards. Benchmark performance against your network and identify performance gaps; Identify training and development needs; Prepare and agree action plans. The inclusion of “hard data” and KPIs and ratings by all key stakeholders will add a discipline and objectivity to reviews that often currently centre round coffee/lunch and a chat about the footie and the latest new store opening. Now performance gaps can be discussed and addressed. You can: Define any assessment criteria they want to apply (either quantitative or qualitative) Prioritise those criteria to define what’s most important Rate performance, add comments Review and compare results against  other stores, dealers, franchisees etc
You can use a menu of on-line reports to analyse store/franchise/dealer performance, including rankings and trends. Two-dimensional "Actions" matrix charts allow you to determine any business improvement strategies.

 “The right product, at the right price, in the right place, at the right time.”

More information - Implementation