Implementation:

 

Our Approach

We work with our clients to maximise their investment in best practice business processes through migration to, and integration with, leading-edge software and business services. We seek to transfer knowledge and skills to individuals and cross-functional teams, to help them achieve measurable improvements in financial and operational outcomes.

 

Implementing Performware™ is easy and quick - indeed most clients are up and running in just one week - with four easy steps:

Set-Up Decide review method: You determine: Which stores/franchisees/vendors etc you will review; Who/how many from your organisation and your partners will be reviewers and the importance weighting of each individual. Frequency of reviews (the easy-to-use nature of the software and almost zero administration, means that reviews can be undertaken at any frequency to accelerate the continuous improvement process).  The review can be: One-way (Client on Store/franchisee)or Two-way (Client on Store/franchisee and Store/franchisee on Client) – This enables  feedback on your performance.
Define the assessment criteria: You can utilise existing methodologies, or we can assist to work with you and your stores/franchisees/vendors to establish your key performance measures, best practice expectations and standards, along with ratings criteria, that will be used to evaluate each relationship; Performware™ accommodates both qualitative and quantitative measures and can incorporate any existing performance data, including sales, profit etc; You can also weight the assessment criteria to reflect their relative importance, using an embedded AHP algorithm and “matched pairs” process.
Review Assessments can be undertaken either collaboratively via group meetings, or through provision of individual log-ins. Stores/franchisees/vendors receive emails, advising of the process, login details and passwords. They login, undertake their self-assessment and when completed, an email automatically advises your reviewer. Performware™ also enables supporting comments to be added to every assessment measure, so that scores can be enriched. The reviewer/s login, review the assessment, add their own performance ratings scores and any comments or performance improvement actions required. Reviewers can keep track of the entire process and see which reviews have been completed.
Analysis, Reporting, Planning Performware™ has a suite of on-line reports that delivers a wealth of charts and reports, to both clients and stores/franchisees/vendors, that illustrate performance and how people view every aspect of the relationship. It makes it easy to:   Analyse and benchmark performance View reports to understand where the relationship is strong and where it needs attention Develop an agreed action plan of initiatives to improve the relationship The Action Planning phase of the process is designed to enable discussion of performance gaps and to uncover differences in perception about the relationship, reach agreement on these issues and then develop an Action Plan to build on strengths and address weaknesses.   Effectiveness Tracking Repeating the assessment process at periodic intervals helps to monitor both the health of the reatail store/franchsee relationships and the effectiveness of the Action Plan in bringing about improvements.

More information - Contact us